Whether you are looking for specific information or just need someone to talk to, help and support can be found via our telephone and email helpline.

SNAP Telephone Helpline

01277 211300


SNAP Email Helpline

[email protected]

Our helpline service is supported by a team of parent advisers who can give advice on a variety of topics. If you feel you would benefit from speaking with an adviser, but they are not immediately available, we can arrange a suitable time for someone to call you back.

Our helpline is open between 9:00am until 5:00pm Monday to Thursday, and 9:00am until 4:00pm on Friday.

SNAP would like to thank The Henry Smith Charity and The National Lottery Community Fund for their support in funding the helpline.

“SNAP have always been fantastic to us and I know that if I have any problems I only need to call. I can’t tell you how comforting that is.  As you know it’s not easy, we have good days and bad days and to know you are only a phone call away, to offer support and advice, makes us feel we are not alone.  So I’m sending you all a big hug to say thank you for all you do.”

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