How We Use Your Data

 This is the Privacy Policy of Special Needs And Parents Ltd (SNAP) of The SNAP Centre, Pastoral Way, Warley, Brentwood, Essex CM14 5WF

SNAP takes its responsibilities on the confidentiality of your personal information very seriously.  Our Privacy Policy is set out below.  Please read this Policy with care; it describes how we will process your data.  If you have any questions or comments, email [email protected].

Where Your Data Is Held

Your personal data is held on secure servers operated by SNAP and IT agencies contracted by us. We comply with the protection offered to you under the Data Protection Act 2018 on rare cases where we need to transfer your data outside of the EEA to provide a service, the service provider must comply with the EU-U.S. Privacy Shield Framework (currently only needed for the use of our email marketing provider Mailchimp).

Data Security

Personal data is collected and stored securely subject to stringent security measures, with robust policies, technical and organisational systems to manage and protect your personal information.  Data encryption and up to date security software are employed to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage or destruction.

The Information We Collect


As well as name(s) and contact details, we ask you to supply information about your family and its needs; that and any other information we gather about you will help us tailor the services we provide you to meet your needs.


As well as name and contact details, we ask you to supply information about how you would like us to communicate with you; that and any other information we gather about you will help us tailor the information we send you – how and when.

What We Do With Your Data and What We Don’t Do

We shall process the data you supply to give you appropriate information about SNAP.  Processing is necessary for SNAP’s legitimate interests in carrying out its role as a registered charity supporting families who have children and young people with any special need or disability, or for carrying out its obligations as an employer.

If you have given your consent, we may communicate with you, as appropriate, via e-mail, post or telephone (regarding family services) about the services and activities of SNAP.  We will not share your data for marketing purposes outside SNAP.

If you want to update your personal data and preferences for communications from us please email us at [email protected].

External Links

The SNAP website, in particular The SNAP Directory, contains links to websites operated by third parties under different privacy policies.  Should you choose one of those links, you will be leaving the SNAP site and this Privacy Policy will no longer apply.

Access to Your Information

You have the right to ask for a copy of the personal information that SNAP holds about you and to correct any inaccuracies in that information.  You also have the right to object about the use of your data.  If you would like access to your information, please contact us in writing at the address above.

Newsletters and Magazines

Our newsletters and magazines will be used to inform you of news related to SNAP Services, inspiring stories and updates on our work including fundraising and events. Our mailing lists will not be sold, rented or leased to any third-parties.  We may use code within our e-mail versions to identify open rates and click through rates.  This enables us to identify which individuals have opened the message or clicked on links within it and better tailor any follow-up communications.  You can unsubscribe from mailings at any time by clicking on the unsubscribe link within the mailing.


Please refer to our Cookie Policy, published separately on this website.

Changes to this policy

If we decide to change our Privacy Policy, we shall post changes on this page so that you are always aware of how SNAP uses your personal information.

All policies approved by trustees annually (2019 – at meeting on 18th September) Managers are responsible for ensuring effective implementation