SNAP takes its responsibilities on the confidentiality of your personal information very seriously. We are fully committed to respecting and protecting your information, using it reasonably and in line with the General Data Protection Regulation (GDPR). When you choose to provide us with personal information, it will only be used to support your relationship with SNAP and in line with this policy.

If you have any queries or concerns about how we use your personal information, please contact us – [email protected] | 01277 211300

SNAP is a registered charity in England and Wales (no. 1077787). We are listed on the Information Commissioner’s register of data controllers (registration reference Z7167748) and are a member of the Fundraising Regulator.

How we use your personal information

We use your information to enable us to operate the charity efficiently, provide effective support for families and to develop our understanding of donors and supporters, including ensuring that our communication with you is effective and in the manner you have chosen.

We will only use your information where we have a valid lawful basis to do so and will always respect your rights.

Where we use your information, it may be because you have given your consent or we have a legitimate interest to do so. Where we use legitimate interest to process your information, we will always ensure that this is done in a fair way that respects your rights. We also use your information where we have a legal obligation to do so, or because we have to fulfil contractual obligations.

We process your personal information securely to ensure protection against unauthorised or unlawful processing and against accidental loss or destruction. Your information is processed only by authorised individuals who have received appropriate data protection training.

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for depends on our requirements to provide our services and to comply with applicable laws.


We collect information about you and family members when you register with us for any of our services and when you start to receive our services.  We collect information when you voluntarily complete service user surveys, provide feedback, and participate in events.

We will only collect and use the minimum necessary information needed for us to provide you with our services and for staff to deliver and provide appropriate support to meet your needs.

We use this information only to the extent necessary to provide the services to you that you have requested from us unless there are exceptional circumstances, such as when the health or safety of a child or others is at risk, or other situations where the law requires the disclosure of information.

Your information may be received by us from third parties, including through agencies who are referring you to us, professionals and other support agencies or from members of your family who are using SNAP services.


As well as name and contact details, we ask you to supply information about how you would like us to communicate with you; that and any other information we gather about you will help us tailor the information we send you – how and when.

You may give us your personal information directly, through making a donation, signing up to an event or when you communicate with us.

You may give us your personal information indirectly, through independent event organisers, fundraisers or on fundraising websites such as Just Giving, Eventbrite or Charities Aid Foundation. These independent third parties will only do so when you have consented to share your details with SNAP. You should check their Privacy Policy to understand how they will process your information.

Website, email and social media

Our website uses cookies to ensure visitors get the best experience on our website as well as to provide information on how our site is being used, which enables us to enhance the online experience. For example, cookies may tell us whether you are visiting our site for the first time or returning. Some cookies are necessary to allow visitors to move around the website and use its features, such as shopping baskets, or some collect information about performance and others allow for functionality like remembering language choices and passwords and there are also cookies that allow targeting or advertising based on browsing habits.

You have the right to choose whether to accept these cookies and can indicate to do so by choosing your cookie preferences within your browser settings.

We only share your personal information with carefully selected third party partners for the purposes of enabling SNAP to send emails, texts, social ads and to provide secure storage of data.

Your rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Where you have provided consent to be contacted or to receive a service, you have the right to withdraw that consent at any time.

To withdraw your consent, or if you have any questions, please send these to [email protected], or contact us by telephone on 01277 211300.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information, except where legally required and, subject to our retention policy, we will dispose of your data securely.

If you are at any point unhappy with the way that we handled your personal data, you can make a complaint at any time to us, or to the Information Commissioner’s Office (ICO)

Updates to this policy

We may update this policy from time to time to reflect changes in how we use your information. You may wish to check this policy each time you provide your information to SNAP. In certain circumstances and, if there are significant changes to the policy, we will notify you.

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Helpline: 01277 211300

Email: [email protected]

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and 9.00am until 3.00pm on Friday.

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