Supporting You

Our support services are designed to help provide practical advice and the emotional support we all need from time to time.

Face to Face Parent Advice Sessions

If there is something you are struggling with that is causing you concern, you can make an appointment to meet with one of our Family Support Advisers at The SNAP Centre. We often find that talking through issues in this way helps to bring alternative solutions to light. Our experience together with our specialist resource library may be enough to point you in the right direction to get the best help for your child.

These appointments can be booked via our telephone or email helpline.

SNAP would like to thank The Henry Smith Charity and The National Lottery Community Fund for their support in funding our Face to Face Parent Advice sessions.

SNAP Counselling Service

We appreciate families who have children and young people with additional needs may experience extra stresses which can sometimes become overwhelming. As a result, we are able to offer a counselling service to families that can provide additional emotional support when it is hard to cope. The types of counselling services we offer include:

  • Parent Counselling

  • Child Counselling

  • Family Counselling

Please be aware this service is in high demand and is primarily for families living within the locality of The SNAP Centre. If you live further afield and are looking for a counselling service, do contact us via our helpline as we may be able to help signpost you to other organisations closer to home. Alternatively, we would suggest having a look under the Health and Wellbeing category in our SNAP Directory.

SNAP Helpline

01277 211300


SNAP Email Helpline

[email protected]

Our helpline service is supported by a team of parent advisers who can give advice on a variety of topics. If you feel you would benefit from speaking with an adviser, but they are not immediately available, we can arrange a suitable time for someone to call you back.

Our helpline is open between 9:00am until 5:00pm Monday to Thursday, and 9:00am until 3:00pm on Friday.

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Helpline: 01277 211300

Email: [email protected]

9.00am until 5.00pm Monday to Thursday
and 9.00am until 3.00pm on Friday.

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