Telephone & Email Helpline

SNAP Helpline - 01277 211300Helpline

SNAP Email Helpline - This email address is being protected from spambots. You need JavaScript enabled to view it.

Help and support can be found here, whether you need specific information or just someone to talk to. Our helpline is open between 9.00am and 4.00pm on weekdays.

As well as our general helpline team, the service is supported by a small number of parent advisers who can give advice on many topics. If we feel you would benefit from their specialised experience, but they are not immediately available, we can arrange for them to call you back. 

You may also find it easier to contact us via email on  This email address is being protected from spambots. You need JavaScript enabled to view it.  and we can often send you useful library information in this way.